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Frequently asked questions
General
What services does FusionCore provide?
Our portfolio covers cybersecurity, IT infrastructure, servers, cloud, operational systems, HSE and software/AI solutions. Focused pages also cover IT support, networking, cabling, Wi-Fi, CCTV, Microsoft 365 and ELV integration. See Services for the scope relevant to you.
Does FusionCore handle small IT jobs?
A small troubleshooting or installation requirement can be discussed. Share the location, affected equipment and desired outcome so we can confirm a practical scope and availability.
Does FusionCore work on large projects?
We can review larger multi-package requirements. Send drawings, quantities, specifications and programme information so capability, responsibilities and commercial scope can be confirmed.
Which areas of Saudi Arabia do you support?
FusionCore is based in Dammam. Support for other locations is assessed against the scope, access, onsite needs and delivery arrangements; coverage is confirmed in the proposal.
Do you provide site surveys?
A survey can be scoped for cabling, networks, Wi-Fi and relevant installations. Share the site and objective; the visit, deliverables and commercial terms are agreed before scheduling.
Can I send an RFQ or BOQ?
Yes. Email your RFQ, BOQ, drawings and specifications to enquiries@fusioncoreksa.com. Include the location, deadline, contact person and any installation or acceptance requirements.
Do you work with contractors and subcontractors?
A contractor or subcontracting engagement can be reviewed. Package boundaries, interfaces, commercial terms, access and handover requirements need to be agreed.
Frequently asked questions
IT Support
Do you provide onsite IT support?
Onsite support can be arranged within an agreed engagement. Location, access, scope and availability determine the visit arrangements.
Do you provide remote support?
Yes, where the issue can be assessed through authorized remote access. Hardware faults or physical changes may still require onsite work.
Can you support small offices?
Yes. Send the user count, devices, applications and main support needs so coverage can be matched to the office.
Do you offer annual maintenance contracts?
Yes. AMC coverage is defined in writing, including covered assets, maintenance, remote/onsite arrangements, escalation and exclusions.
Can you troubleshoot urgent IT issues?
Contact us with the symptoms, site and business impact. We will confirm availability and next steps. Fixed response commitments apply only when agreed in a service contract.
Frequently asked questions
Networking & Cabling
Do you install network cabling?
Commercial network cabling can be scoped from drawings, outlet quantities and a site review. Specify pathways, termination, testing and documentation requirements.
Do you install Cat6 and Cat6A?
Both can be discussed. The category and construction should suit distances, applications, installation conditions and the complete link system.
Do you provide fiber optic cabling?
Fiber backbone and inter-rack links can be scoped. Include distances, route conditions, core quantities, termination and optical-interface requirements.
Can you install and organize network racks?
Rack installation and organization can be included. Power, space, cooling, cable entry, equipment depth and labels need review before work.
Do you provide network testing and labeling?
They can be included as explicit deliverables. Agree the test method, acceptance criteria, naming scheme and handover format in the quotation.
Frequently asked questions
Wi-Fi
Can you improve weak office Wi-Fi?
We can review coverage, capacity, interference and the supporting network. The solution depends on the actual bottleneck rather than signal bars alone.
Do you provide Wi-Fi site surveys?
A survey or planning review can be scoped with defined areas, applications and deliverables. Floor plans and device counts help prepare the engagement.
Do you install Wi-Fi for camps?
Accommodation Wi-Fi can be reviewed against building layouts, occupancy, peak use, distribution links and internet capacity.
Can you support warehouses and outdoor areas?
Those environments can be assessed. Structures, exposure, mounting, backhaul and client requirements influence suitable equipment and coverage.
Frequently asked questions
Cybersecurity
Do you install firewalls?
Firewall installation or replacement can be scoped for your sites, traffic, security features and subscriptions, with migration and validation requirements.
Can you configure VPN access?
Secure remote or site connectivity can be discussed. Share users, applications, authentication needs and existing infrastructure.
Do you provide endpoint security?
Endpoint protection, EDR or XDR can be scoped according to supported devices, required features and alert-handling responsibilities.
Can you assess an existing business network?
An authorized assessment can be scoped. We agree access, systems, depth of review and reporting before work begins.
Frequently asked questions
CCTV
Do you install commercial CCTV?
Commercial IP CCTV can be scoped around viewing objectives, camera locations, lighting, recording, storage and network requirements.
Can you upgrade an existing CCTV system?
Yes, subject to equipment compatibility and condition. Provide current camera and recorder details and the improvements you need.
Can you configure remote viewing?
Secure remote viewing can be included using supported access methods and controlled accounts. Unrestricted internet exposure should be avoided.
Do you provide CCTV maintenance?
Maintenance can be discussed for a defined inventory and agreed checks, including recording health, camera views and access configuration.
Frequently asked questions
Servers & Cloud
Do you install and maintain servers?
Yes. Share the workloads, equipment, licenses and recovery needs so deployment or maintenance can be scoped.
Can you migrate email to Microsoft 365?
We can assess the existing mail platform, mailbox data, domain access and destination subscriptions to define a suitable migration.
Do you provide cloud migration?
Cloud assessment and migration can be scoped by workload, including dependencies, access, data requirements, cutover and operations.
Can you set up backups?
Backup can be scoped for the required workloads. Monitoring, retention, protected copies and restore testing should be defined along with installation.
Frequently asked questions
Project & Contractor Support
Can FusionCore work as an IT subcontractor?
We can review a defined subcontract package. Share the specifications, interfaces, location, programme and commercial requirements.
Can contractors send BOQs for quotation?
Yes. Include drawings and specifications with the BOQ so quantities and assumptions can be reviewed. Clarifications or a site survey may be needed.
Do you support testing and commissioning?
These can be included for the agreed systems. Specify test methods, acceptance criteria, witnessing requirements and records in the RFQ.
Do you support project handover documentation?
As-built drawings, schedules, configuration records and test evidence can be included where relevant. Agree exact documents and formats before implementation.
Frequently asked questions
Company information
What is the exact legal company name?
The legal name is FusionCore Solutions Company. The Company Records page provides the company information and the documents made available on this website.
Where can procurement teams find company identifiers?
The Company Records page lists the Unified National Number 7054078972 and D-U-N-S® Number 98-647-2453. Contact the team if a procurement process needs additional authorized documentation.
Can you coordinate several technology packages?
We can discuss a combined engagement covering suitable capabilities. Interfaces, responsibilities, deliverables and acceptance requirements are agreed in the project scope.
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